Welcome to the MiniKnots website terms and conditions for use. These terms and conditions apply to the use of this website at https://miniknots.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website.
THIS WEBSITE IS OPERATED BY
Mini Knots Ltd (Registered in the UK)
491 Hackney Road
London E2 9ED
Company Number: 11566840
491 Hackney Road
London E2 2ED
Tel: +44 (0) 7464 817739
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this web site from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this web site. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this web site.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our on-line checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
- Where goods are not available;
- Where we cannot obtain authorisation for your payment;
- If there has been a pricing or product description error; or
- If you do not meet any eligibility criteria set out in our terms and conditions.
2.4 Depending on the gateway you choose to pay for your order a £1 transaction will take place to check the legitimacy of the card being used at check out. In this case, we will only take the full payment once the order has been confirmed and that it will be delivered. Depending on your bank the full payment taken will either be minus the £1 previously taken or it will be for the full amount and the £1 will be refunded.
3. PRICING - VAT and Customs Duties
3.1 All prices include VAT (where applicable) at the current rates.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are calculated and details are given in your shopping basket prior to placing your order.
3.3 Customs duties (if any) differ for each country. Most countries, are subject to customs duties which are the responsibility of the recipient. Since rates vary by country and by what was ordered, we are not able to supply an estimated cost.
4. CANCELLATION & RETURNS POLICY
4.1 If you wish to cancel your order:
- You can notify us by email to firstname.lastname@example.org before we have despatched the goods to you; or
- Where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason provided that you notify us in writing within 14 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
- In the event that the product has been used
- To any products that we have made or customised specifically for you
The provisions of this clause 4.4 does not affect your statutory rights.
4.5 Whilst every effort is made to ensure that goods are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.