1. Shipping and Freight Policy
1.1 We currently have Free Worldwide Shipping!
1.2 You will receive an email confirmation with order number once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are in transit to you. Once your order is prepared for shipping, you will receive a shipping confirmation email with a tracking number. Please use this tracking number to keep tabs on the progress of your delivery.
1.3 We begin preparing your order shortly after it is placed. The dispatch time is 1 to 2 days. This being so, we cannot guarantee that a change or cancellation can be made once your order is confirmed. To find out if a change or cancellation is possible, please contact us at email@example.com
1.4 Orders will be delivered in 2 to 5 business days from receipt of tracking. To find out about possible delays, please contact us at firstname.lastname@example.org
2. Cancellation & return policy
4.1 If you wish to cancel your order:
- You can notify us by email to email@example.com before we have despatched the goods to you; or
- Where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason provided that you notify us in writing within 14 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
- In the event that the product has been used
- To any products that we have made or customised specifically for you
The provisions of this clause 4.4 does not affect your statutory rights.
4.5 Whilst every effort is made to ensure that goods are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.
3. PRICING - VAT and Customs Duties
3.1 All prices include VAT (where applicable) at the current rates.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are calculated and details are given in your shopping basket prior to placing your order.
3.3 Customs duties (if any) differ for each country. Most countries, are subject to customs duties which are the responsibility of the recipient. Since rates vary by country and by what was ordered, we are not able to supply an estimated cost.