Privacy Statement

Privacy Policy

Last updated: 13.08.2025

MiniKnots values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit miniknots.com, make a purchase, or interact with our services — including when you participate in our affiliate program powered by UpPromote, a Shopify app.

By using our website or services, you agree to the terms in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

a. Information You Provide

  • Name, billing and shipping address, email address, phone number.

  • Payment details (processed securely via our payment providers — we do not store full card numbers).

  • Order details, returns, and correspondence.

b. Information Collected Automatically

  • IP address, browser type, operating system, referring URLs.

  • Website usage data (pages viewed, clicks, time on page).

  • Cookies and similar technologies (see Section 10).

c. Information Collected via UpPromote Affiliate Program
When you interact with our affiliate program (as an affiliate or customer referred by an affiliate), UpPromote may collect:

  • Click history and referral links.

  • Customer ID, name, email, phone number, address (for order tracking).

  • Purchase details linked to affiliate tracking.

  • Affiliate account details (for affiliates only).

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including delivery and returns.

  • Communicate with you about your order, our products, and promotions (with your consent where required).

  • Manage our affiliate program through UpPromote — including tracking referrals, attributing sales, and paying affiliates.

  • Improve our website, products, and customer service.

  • Comply with legal obligations and prevent fraud.

3. Legal Bases for Processing (UK GDPR / EU GDPR)

We process your personal data under the following legal bases:

  • Contract: To fulfil your purchases and deliver products.

  • Consent: For marketing communications and certain cookie uses.

  • Legitimate Interests: To improve our services, prevent fraud, and manage affiliates.

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements.

4. Sharing Your Information

We share your personal data with:

  • Shopify (e-commerce platform and hosting provider).

  • UpPromote (affiliate program provider) — see Section 9 for details.

  • Payment processors (e.g., Shopify Payments, PayPal) for secure transactions.

  • Shipping providers to deliver your order.

  • IT and analytics providers to help operate our website.

  • Legal authorities when required by law.

We never sell your personal information.

5. International Transfers

Some of our service providers (including Shopify and UpPromote) store and process personal data outside the UK/EEA, including in the United States. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses, to protect your information.

6. Data Retention

We retain:

  • Order and customer service records: 6 years (for tax/accounting compliance).

  • Marketing data: until you withdraw consent.

  • Affiliate tracking data (via UpPromote): deleted within 48 hours of uninstalling the app or upon your request.

7. Your Rights

Under UK GDPR/EU GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your personal data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

To exercise your rights, contact us at info@miniknots.com.

8. Security

We use SSL encryption, secure servers, and industry-standard safeguards (including Shopify’s PCI-DSS compliance) to protect your data. While no system is 100% secure, we follow best practices to reduce risks.

9. Affiliate Program (UpPromote)

We use UpPromote, a Shopify app by Secomapp, to operate our affiliate program.
When you participate as an affiliate or are referred to our store by an affiliate:

  • UpPromote tracks clicks, orders, and commissions using cookies and referral links.

  • Customer data for referred orders may be shared with UpPromote for tracking and attribution.

  • UpPromote deletes all stored merchant and customer data within 48 hours of app removal, or sooner upon request.

For more details, see UpPromote’s Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Track affiliate referrals.

  • Analyse site performance (Shopify Analytics, Google Analytics).

You can disable cookies via your browser settings, though some features may not work properly.

11. Children’s Privacy

We do not knowingly collect data from children under 13. If we discover such data has been collected, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date. Significant changes will be communicated directly.

13. Contact Us

For any privacy questions or to exercise your rights, contact:
Email: info@miniknots.com
Mail: MiniKnots, Flat 4, Lord Cecil House, Median Road, E5 0PF, London, UK